Frequently Asked Questions

Grocery Butlers charges a 30% Service Charge and a $50 Delivery Fee on the total of your order. There is a minimum order size of $150. A $20 Authorization will be charged at checkout as a reservation fee. Reservation fee will be refunded if order is cancelled within 48 hours prior to scheduled delivery time.

Our pricing is based on a percentage system, where we source products in bulk, from wholesale suppliers, to offer savings to our customers. Unfortunately, itemized receipts are not available. Our sourcing takes place in Montrose, and we ensure that our prices are competitive or better than those of our competitors in Telluride.

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**We need 48 hours advance notice for all orders.**

There will be a 3% processing fee added to your order.

Please note: any delivery that requires a gondola or chairlift to access the property will be charged an additional $150.00 surcharge plus $150.00 per hour. A $75.00 surcharge will be added to any delivery North of the Telluride Airport including Last Dollar Road and Gray Head.

The easiest way to contact us is by filling out our contact form. We receive this form immediately and will respond as quickly as possible. Visit our Contact Us page for other alternatives.

Tipping is optional. Our mission is first-class customer service and this never depends on a tip. For the convenience of customers who desire to give their delivery person a tip and prefer to have it added to their credit card charge, there is an option to do so during the checkout process.

All Wine and Spirits you select will be charged a 35% processing fee. Grocery Butlers is a delivery service and all liquor products, along with the accompanying liquor sales tax, will be charged to your credit card. In the State of Colorado, the legal drinking age is 21 years of age. To purchase any alcoholic beverages (beer, wine, and spirits) you must show proof of age with a valid ID. You will be required to send a copy of a valid ID with the same name on the credit card being used for purchases, which will be kept on file.

Yes. We will contact the front desk or property management company to find out the unit number and arrange for delivery. If you are staying at a private residence, please be sure to provide us with the the name and number of the property manager.

We make every attempt to deliver prior to our guests’ arrival. In some instances, particularly during busy vacation weeks, Housekeeping at the properties will not be able to complete their cleaning and inspection until late afternoon, at which point we are given the okay to access the unit. In most cases, you should receive your order by no later than 5 pm.

Yes, we provide many organic products including fruits and vegetables, dairy items, frozen meals, and other packaged goods. All organic selections are identified in the product description. As always, feel free to contact us with any questions or special requests.

Yes. We always put freezer and refrigerated items away. At checkout you can choose to have your groceries stored or left on the kitchen counter to put away as you wish.

Yes! Select "Custom Item" while shopping and use the notes box to enter specifics of your item.

Orders may be cancelled with no charge if done so within 72 hours prior to arrival. If cancelled within 72 hours a $50 charge will be made to credit card on order.

Please visit the How it Works page and feel free to contact us if you have any further questions.

Our service is available 7 days a week throughout the year. As part of our order checkout process, simply select the date of your arrival. We strive to complete our deliveries between 10:00 a.m. and 1:00 p.m. MST. Of course we must work with property managers to gain access and ensure housekeeping has your accommodations ready prior to our stocking the kitchen. If for some reason we are not able to enter your unit, we will contact you to set up a delivery time.

We deliver in the Telluride and Ouray resort areas. You will be prompted to provide a delivery address and zip code before placing your order with us. Any special delivery requests can be made on the order form.

You do not have to be present to accept delivery. We work with your property manager to gain access to your unit to unpack your order. Generally, there is not a problem. However, if for some reason we are unable to get in, we will contact you to set up an alternate delivery time when you can be there. It’s helpful if you inform the front desk or property manager you are expecting this service.

You do not have to be present to receive your order. Please leave any special delivery

instructions during your checkout process.

Yes, our minimum order amount is $150 plus the $50 delivery fee.

Our website is available to you 24 hours a day, 365 days a year! You may place an order as far in advance as you like; however, we ask that you complete the checkout process 48 hours before your requested delivery date. This will ensure that Grocery Butlers will have enough staff to get your order delivered.

In order to process and schedule efficiently, we ask that you have your orders completed 48 hours prior to your requested delivery date. If past this deadline, please email or call to see if we can accommodate your needs. We do charge a $100 RUSH delivery fee to deliver within a 48 hour time frame

We accept credit card payments (Visa, MasterCard, American Express, or Discover). We do not accept cash or personal checks. Upon checkout, you will be asked to enter your billing address, credit card number, and expiration date. Your credit card will have a $20 authorization charge placed during the checkout process. Your credit card will be charged for the final bill once we complete shopping for your order.

If for some reason, you need to cancel your order, you may do so no later than 48 hours before your requested delivery date. We use a safe and secure merchant account which saves your information confidentially.

If you want to change an order, please contact us with the items you want to remove, add, or modify. We will accept any order changes prior to 48 hours of your requested delivery date.

Canceling an order can be accomplished by contacting us and stating your name, order number, and request for cancellation. Orders can only be canceled before 48 hours of your requested delivery date. If an order is canceled within the 48 hours of requested delivery date, there will be a $50 restocking fee plus the order amount.

Yes, you can create a username and password which will allow you to start shopping and save any items in your cart. This allows you to start shopping early and prepare your shopping lists before you checkout. You will be able to log into your account and add any last minute items before you checkout.

We use the local markets and grocery stores in the area to find the highest quality and freshest products available to you. We deliver the finest products to you so you don't have to waste your vacation time in an unfamiliar grocery store.

We strive to carry the freshest and highest quality products available. All items must meet our high quality standard requirements. We also offer natural and organic products as well as Colorado items.

We process orders placed by customers living abroad.

You can create a shopping cart by creating an account that you can access at anytime. Whenever

you are ready, just simply checkout and schedule a delivery date.

Our on-line virtual grocery store makes it easy and fun to place your order. If you are

experiencing difficulties placing your order, feel free to contact us and we can help you through

it.

Please contact us immediately if you feel that you are missing an item from your order. We will locate the item and get it to you as soon as possible. We double check all orders during the shopping and packing stages before delivery. It is extremely important for us to know if you are missing an item that you have been charged for. We strive for excellence and will rectify the situation. Customer Service is our top priority.

If you feel there is an incorrect charge on your credit card, please contact us immediately. We will work with you to identify the charge and settle any issues quickly.

We treat all customer complaints seriously. It is our desire that you be 100% satisfied with our service and the quality and freshness of the goods. If something does not live up to your standards, please contact us immediately so we can work with you to make things right.

We will look into adding any groceries you suggest. Use our custom item form when ordering, or contact us and we will make every effort to include the item(s) in your current order.

We attempt to get every item on your list. At times, some items may be unavailable. In this case, we will try to substitute with an equivalent product. The order price will be adjusted accordingly.

Your personal information is safe with us and is not given, sold, or traded to anyone else.

Your personal security is our main concern. That is why we use leading industry solutions to ensure that all personal information is secure and transmitted through SSL encrypted channels.

We welcome all feedback and suggestions. For your convenience, please use our Online Contact Form.

We use a SSL certified safe secure merchant account to process payments. We accept all major Credit Cards for payment.