Frequently Asked Questions

Grocery Butlers charges a 30% Service Charge and a $50 Delivery Fee on the total of your order. There is a minimum order size of $150. A $20 Authorization will be charged at checkout as a reservation fee. Reservation fee will be refunded if order is cancelled within 48 hours prior to scheduled delivery time. Our pricing is based on a percentage system, where we source products in bulk, from wholesale suppliers, to offer savings to our customers. Unfortunately, itemized receipts are not available. Our sourcing takes place in Montrose, and we ensure that our prices are competitive or better than those of our competitors in Telluride. ​ **We need 48 hours advance notice for all orders.** There will be a 3% processing fee added to your order. Please note: any delivery that requires a gondola or chairlift to access the property will be charged an additional $150.00 surcharge plus $150.00 per hour. A $75.00 surcharge will be added to any delivery North of the Telluride Airport including Last Dollar Road and Gray Head.

The easiest way to contact us is by filling out our contact form. We receive this form immediately and will respond as quickly as possible. Visit our Contact Us page for other alternatives.

Tipping is optional. Our mission is first-class customer service and this never depends on a tip. For the convenience of customers who desire to give their delivery person a tip and prefer to have it added to their credit card charge, there is an option to do so during the checkout process.

All Wine and Spirits you select will be charged a 35% processing fee. Grocery Butlers is a delivery service and all liquor products, along with the accompanying liquor sales tax, will be charged to your credit card. In the State of Colorado, the legal drinking age is 21 years of age. To purchase any alcoholic beverages (beer, wine, and spirits) you must show proof of age with a valid ID. You will be required to send a copy of a valid ID with the same name on the credit card being used for purchases, which will be kept on file.

Yes. We will contact the front desk or property management company to find out the unit number and arrange for delivery. If you are staying at a private residence, please be sure to provide us with the the name and number of the property manager.

We make every attempt to deliver prior to our guests’ arrival. In some instances, particularly during busy vacation weeks, Housekeeping at the properties will not be able to complete their cleaning and inspection until late afternoon, at which point we are given the okay to access the unit. In most cases, you should receive your order by no later than 5 pm.

Yes, we provide many organic products including fruits and vegetables, dairy items, frozen meals, and other packaged goods. All organic selections are identified in the product description. As always, feel free to contact us with any questions or special requests.

Yes. We always put freezer and refrigerated items away. At checkout you can choose to have your groceries stored or left on the kitchen counter to put away as you wish.

Yes! Select "Custom Item" while shopping and use the notes box to enter specifics of your item.

Orders may be cancelled with no charge if done so within 72 hours prior to arrival. If cancelled within 72 hours a $50 charge will be made to credit card on order.

Please visit the How it Works page and feel free to contact us if you have any further questions.