Frequently Asked Questions

Will my groceries be in the condo/house when I arrive?

We make every attempt to deliver prior to our guests’ arrival. In some instances, particularly during busy vacation weeks, Housekeeping at the properties will not be able to complete their cleaning and inspection until late afternoon, at which point we are given the okay to access the unit. In most cases, you should receive your order by no later than 5 pm.
I don’t know the unit number at the property where I am staying. Can you still deliver?

Yes. We will contact the front desk or property management company to find out the unit number and arrange for delivery. If you are staying at a private residence, please be sure to provide us with the the name and number of the property manager.
Will you put the food away in case we are delayed in our arrival?

Yes. We always put freezer and refrigerated items away. At checkout you can choose to have your groceries stored or left on the kitchen counter to put away as you wish.
If I want to order specific grocery products that are not shown in your online store, can I request them?

Yes. If you are using the Online Store, you can list them in the “Notes” box during the shopping process, or if you prefer, you may send a separate e-mail to us at vailgrocerydelivery@gmail.com.
Do I need to use your website, or can I just send a grocery list?

To ensure consistency in the handling of your order from start to finish, we DO ask that you use either our Online Store or email as a base. Feel free to e-mail us (vailgrocerydelivery@gmail.com) if you have specific questions.
Will I be charged if I decide to cancel my order?

Orders may be cancelled with no charge if done so by 9 am MST at least 2 days prior to arrival.
How will you handle my personal information?

We we only use your personal information to fulfill your order. It will never be sold or given away.